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FAQS

How do I go about getting my unit repaired or replaced?
First, follow any troubleshooting steps in the product manual. If those steps don’t work, call our service department 888-988-0899 or email us at support@acrossinternationl.com. Be sure to have unit’s serial number or order number when calling.
I got a replacement unit. What do I do with the damaged unit?
Please contact our service department 888-988-0899 or email us at support@acrossinternationl.com for return shipping instructions. Be sure to provide unit’s serial number or order number when calling.&
How long does shipping usually take?
Our product ships from NJ and NV. Transit time depends on your location.
Do you accept Purchase Orders?
We accept purchase orders. If you need a formal quote for your PO you can request one online or send a request for quote to quote@acrossinternational.com
Does Ai drop ship or keep units in stock?
We keep hundreds of units in stock in our warehouse. Occasionally, we have units that are out of stock or on backorder. If you have an urgent need, please call to check availability.
How much do you charge for shipping?
Shipping charges varies based on shipping location/destination
Does Ai sell refurbished items?
Units receive shipping damage and are returned to us unused. Most have only cosmetic damage. Refurbished units carry 3 months replacement warranty. Prices for these units vary based on the condition of the unit.
Do you charge tax?
We only charge tax to billing addresses in IN, NV, NJ and shipping addresses to CO.
What is your Return Policy?
We do not accept returns for customized items. Across International in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

1. Starting from the date of delivery, you will have 10 calendar days to open and inspect all crates/boxes. Any missing pieces must be reported during this time period, otherwise Across International will not be held responsible. If anything is missing, please call us at 888-988-0899.

2. You have 30 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return the goods to the possession of Across International. If the item is returned during this timeframe, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective, Across International will supply a prepaid shipping label along with an RMA number (Except for orders shipped to Alaska, Hawaii and countries outside of the US).

3. Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to Across International, you will be responsible for the loss of any non-defective items.

4. For non-defective products, a 15% restocking fee will apply and you will be responsible for the cost of the initial shipment and return shipment. For products verified to be defective, Across International will be responsible for your return shipment and the shipment of replacement items.