How do I go about getting my unit repaired or replaced?
I got a replacement unit. What do I do with the damaged unit?
How long does shipping usually take?
Do you accept Purchase Orders?
Does Ai drop ship or keep units in stock?
How much do you charge for shipping?
Does Ai sell refurbished items?
Do you charge tax?
What is your Return Policy?
1. Starting from the date of delivery, you will have 10 calendar days to open and inspect all crates/boxes. Any missing pieces must be reported during this time period, otherwise Across International will not be held responsible. If anything is missing, please call us at 888-988-0899.
2. You have 30 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return the goods to the possession of Across International. If the item is returned during this timeframe, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective, Across International will supply a prepaid shipping label along with an RMA number (Except for orders shipped to Alaska, Hawaii and countries outside of the US).
3. Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to Across International, you will be responsible for the loss of any non-defective items.
4. For non-defective products, a 15% restocking fee will apply and you will be responsible for the cost of the initial shipment and return shipment. For products verified to be defective, Across International will be responsible for your return shipment and the shipment of replacement items.